Chargeback Support

Disputing & Tracking Chargebacks

Disputing

If you have received a notification email or letter about a chargeback and would like to dispute it, please follow the instructions in the letter with the required documentation by the deadline provided.

Tracking

To track the progress or status of a chargeback, you can set up an account with Dispute Manager:

1) Log On to https://www.businesstrack.com

2) Click on Enroll and create an account.

3) Click on Sign up with Your Merchant Account and fill in the required fields.

For more information about using Dispute Manager to track chargebacks, call us at 804.977.1797 option 1.